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The lights purchased from Grandin Road failed soon after purchasing this. Attached is a picture.

After contacting customer service via email, with this picture, the customer service, or lack thereof, was so terrible, in stead of assisting me, they suggested that I purchase a light tester to find where the short was. Really!?! They would not offer a refund or replacement of the product and blew me off.

With such high end products, and high prices, you would think that their customer service would be far superior, but no. Steer clear from Grandin Road as their products do not work properly and their customer service is terrible!

Reason of review: Poor customer service.

Monetary Loss: $199.

Preferred solution: Full refund.

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