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We ordered an 8x10 rug which was delivered promptly. Unfortunately, upon receipt and laying the rug down, we realized it just didn't work in our living room. It was a beautiful rug and quality was great!! If we had a large wall to hang it on, we would have used it...
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4.9
#847363
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We ordered a Scotty Dog-Aged Charcoal (FG150715 AGC) and received it very promptly. And the packing was excellent! But the design of the Scotty needs improvement. This Scotty had a "top-knot" like a Shih Tzu and the muzzle is too short, more like a West Highland...
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4.2
I liked
  • Fast service
I didn't like
  • Design of the scotty dog
#838548
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I ordered an item, received an e-mail that the item was shipped. I kept checking the tracking on UPS and there was never an update. Then I received an e-mail one week later from Grandin Road that they received the return of the item. I never received it in the first...
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1.7
I didn't like
  • Bait and switch pricing
  • Dishonest service
#837747
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Grandin Road - Reviews said the same furniture I ordered was damaged in shipment
Grandin Road - Reviews said the same furniture I ordered was damaged in shipment
and mine came damaged as well. The order consisted of three rather sizable pieces of furniture, two Helio chest 3 drawer and 1 Helio chest 5 drawer. The taller piece is in fairly good shape. The larger pieces are dinged on the corners. The major dissatisfaction comes...
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4.0
I didn't like
  • Product quality
#828613
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I went to order a rocker that I had been wanting. I got a 30% off coupon which made the price very attractive, but when I went to check out, Grandin Road had a hidden fee of $20 for "oversize handling". Is this an airline, or an online furniture store? I cannot believe...
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4.2
I didn't like
  • Bait and switch pricing
#801310
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Rcd an email indicating my order had been shipped. 13 days later I still hadn't received it. Then the UPS tracking, which originally showed a delivery date of yesterday, was changed to a date 6 days longer. Their customer service phone rep couldn't have cared less. ...
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2.2
I didn't like
  • Long delivery time and poor customer service
#796404
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I ordered 2 pillows from the website, when they arrived I decided I wanted another color. I shipped them back with the exchange form in the box. It's been 2 weeks and haven't heard anything. I called and was told the pillows would be shipped the next day. Today I...
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#784713
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I ordered an item late December and found out in Jan that it was a drop shipped item. It was "due to ship" jan. 15 but when I went online to track the shipment, there was no information. I called. "Oh, it shipped but we have no shipping information. You should have it...
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#778585
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When I order something from a site, I always put my first name as SueSITENAME. For example, I used SueGrandin when I recently ordered a mirror from Grandin Road. This way, if the site sells my contact info, I'll know. Well, sure enough, I just got a solicitation in...
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#772344
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I have ordered and received 3 EZ Beds from your catalog in the last month. The first EZ bed I sent to my son. Delivery was easy since he lives in a high-rise and the doorman accepted the package. The next two EZ Bed deliveries both came to my home. Though someone...
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#748024
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