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Bought 4 chairs-color was not great- exchanging for different color. No confirmation that they received chairs: had to call and they confirmed on phone that they found them but couldn’t email me... called again 2 weeks later to find out what was going on: exchange...
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1.4
#1314291
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I just tried to post a review on GR website and they disallowed the review!! I received an email stating it didn’t meet the “terms”! So, now I have 2 reviews...(1) don’t trust GR reviews on products because if something is truly horrible they won’t let you post a...
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2.2
#1309113
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I decided to return two items. I called to ask if I paid for shipping if they would not charge me $14.95 per label (per the first person I spoke with). I was told it is a return item fee not shipping fee, but charged per shipping label. Since it cost $15.80 to ship to...
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3.0
I liked
  • Choice of products
I didn't like
  • Return fee and rude customer service
#1229342
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Grandin Road - Not Trustworthy
Grandin Road - Not Trustworthy
Grandin Road - Not Trustworthy
Grandin Road - Not Trustworthy
Grandin Road - Not Trustworthy
Grandin Road - Not Trustworthy
I'd shopped for many years with no problems. The last 2 shipments arrived damaged. I sent pictures of the damage and they said sorry return it and we'll take the shipping cost of of your refund. Wait. You sent me damaged goods and you want me to pay to ship it back to...
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Product
#1079533
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I purchased 2 strands of garland and when I received them realized they were not what I really wanted. I went through the return process by taking them to the UPS store. The return instructions said shipping would be deducted from the purchase amount. Since I paid $14...
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Anonymous
Debbie Smith

Grandin Rd gave me a 100% refund and emailed me apologizing for the mistake. I had sent back the 2 garlands I ordered in 1 box because it was more than large enough to hod bot...

5.0
I didn't like
  • Refund policy
#1166757
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Grandin Road - Poor Packaging of Heavy Product & Poor Customer Service
I ordered a heavy coffee table with marble top. Shipping was free, but product was shipped in a cardboard box with no support on the 4 sides of box. Styrofoam was on top & bottom of product but nothing except cardboard box supported the 4 sides. Thus, product had chip...
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1.0
#1162655
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I had posted a review yesterday about only receiving a $10 refund for a $46 purchase. Apparently since I returned both items in one box they were confused and thought I only returned one of the garlands. Grandin Road made things right and refunded the entire purchase...
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5.0
I liked
  • Quick response
#1167540
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I purchased the Emerson Bed. TrueType excited to have finally purchased a bed frame after searching for more than three years! The quality of the bed was below average. The fabric was frayed around drawers, the front of drawers do not fit flush to frame and the back of...
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1.5
#1210885
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I bought several Christmas clearance items from GR and 2 days later it all went an additional 40% off. I too got a lame excuse as to why they wouldn't honor their own price guarantee. My excuse was that they only honor price guarantees on items not already discounted...
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1.3
#1156768
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Contact Grandin Road

Mailing Address:
Grandin Road
5566 West Chester Road
West Chester, OH 45069
Phone:
(866) 668-5962
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Grandin Road - Ava sofa

I received my Ava sofa yesterday. It is beautiful. More comfortable than I could ever have thought possible. A very happy purchase!
5.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1186376
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