Latest review first
Grandin Road - Horrible
I ordered a sofa. They said it would be here the first week in December. They also double charged me. Customer service representative was awful. Now my couch will not be here until late January. Worst experience I’ve had online!
Bought 4 chairs-color was not great- exchanging for different color. No confirmation that they received chairs: had to call and they confirmed on phone that they found them but couldn’t email me... called again 2 weeks later to find out what was going on: exchange...Read more
I just tried to post a review on GR website and they disallowed the review!! I received an email stating it didn’t meet the “terms”! So, now I have 2 reviews...(1) don’t trust GR reviews on products because if something is truly horrible they won’t let you post a...Read more
I decided to return two items. I called to ask if I paid for shipping if they would not charge me $14.95 per label (per the first person I spoke with). I was told it is a return item fee not shipping fee, but charged per shipping label. Since it cost $15.80 to ship to...Read more
- Choice of products
I didn't like
- Return fee and rude customer service
I purchased the Emerson Bed. TrueType excited to have finally purchased a bed frame after searching for more than three years! The quality of the bed was below average. The fabric was frayed around drawers, the front of drawers do not fit flush to frame and the back of...Read more
I ordered 2 lanterns from Grandinroad - 1 large and 1 medium. The large one arrived damaged. They offered to replace it, however there were no large lanterns left. I had to *fight* to get a $15 gift card toward the purchase of a 2nd medium sized lantern (total price is...Read more
Grandin Road - Ava sofa
I received my Ava sofa yesterday. It is beautiful. More comfortable than I could ever have thought possible. A very happy purchase!
I had posted a review yesterday about only receiving a $10 refund for a $46 purchase. Apparently since I returned both items in one box they were confused and thought I only returned one of the garlands. Grandin Road made things right and refunded the entire purchase...Read more
- Quick response
I purchased 2 strands of garland and when I received them realized they were not what I really wanted. I went through the return process by taking them to the UPS store. The return instructions said shipping would be deducted from the purchase amount. Since I paid $14...Read more
I didn't like
- Refund policy
I ordered a heavy coffee table with marble top. Shipping was free, but product was shipped in a cardboard box with no support on the 4 sides of box. Styrofoam was on top & bottom of product but nothing except cardboard box supported the 4 sides. Thus, product had chip...Read more
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