Grandin Road
Grandin Road Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Grandin Road has a 2.6 star rating from 33 reviews and 67% of users would likely recommend; overall sentiment is mostly neutral with frequent operational issues noted.
Key Takeaways for Future Customers
- Check shipping timelines and track orders carefully since back order and delivery delays are common per Grandin Road reviews.
- Document product condition on arrival and expect possible return shipping fees when requesting refunds.
- Contact customer service early for price adjustments but be prepared for inconsistent outcomes on the price guarantee.
Negative Feedback / Risk Areas
- Frequent Grandin Road customer complaints about poor customer service responsiveness and unresolved refunds.
- Recurring reports of damaged or poor quality items and difficulties with returns and exchanges.
- Issues with shipping partners, wrong addresses, and cancelled or delayed orders leading to inventory and back order problems.
Positive Feedback
Customers praise product selection and some instances of fast, helpful service where promotions and PayPal issues were resolved.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Grandin Road has a 2.6 star rating from 33 reviews and 67% of users would likely recommend; overall sentiment is mostly neutral with frequent operational issues noted.
Key Takeaways for Future Customers
- Check shipping timelines and track orders carefully since back order and delivery delays are common per Grandin Road reviews.
- Document product condition on arrival and expect possible return shipping fees when requesting refunds.
- Contact customer service early for price adjustments but be prepared for inconsistent outcomes on the price guarantee.
Negative Feedback / Risk Areas
- Frequent Grandin Road customer complaints about poor customer service responsiveness and unresolved refunds.
- Recurring reports of damaged or poor quality items and difficulties with returns and exchanges.
- Issues with shipping partners, wrong addresses, and cancelled or delayed orders leading to inventory and back order problems.
Positive Feedback
Customers praise product selection and some instances of fast, helpful service where promotions and PayPal issues were resolved.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I am so unhappy with this company
- Item ordered December 16 never arrived.
- Support said the package was lost and offered a refund or a May resend.
I am so unhappy with this company. I ordered an item before the holidays (December 16) and never received it.
After waiting a suitable period (mid-January), I called customer support to ask where my purchase was. They were so unhelpful. They said the package was lost in transit and that I could request a refund or wait until May for the item to be resent. What?
The month of May? The order was placed in December and was supposed to be a gift! I took the refund.
I lost all trust in this company. Buyer beware...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong shipping address
I Just received notice that order numbers G507**** has shipped to Maine. I no longer live there. Im at 29910 SC please help!
- Live talk needed
Preferred solution: Deliver product or service ordered
Question about my order which is on the way
- The user is unsure if they ordered two or four stools.
- The online image shows a set of two stools.
I am confused as to whether I ordered two stools or four. I wasnt sure after I ordered because the picture online shows a set of two stools.
Im hoping that just two stools will arrive and not four. Can you clear that up for me?
Sartell, Minnesota
Tree collar ordered is not as big as was described
The tree collar is described as being 27.5 inches and its not. Does not fit around the tree stand which is 26 inches.
User's recommendation: Very happy with customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI like their products and my PayPal processing issue was resolved and they still honored the promotion!
PayPal processing stated that Grandin Road had not processed the order. I called to get the issue resolved. The promotion was honored, and the order was placed!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Damaged table. Order #G460****
- Table arrived damaged in two places.
- Too large to return via UPS.
- Is an undamaged exchange table available?
- If I keep it, can you discount it?
Company fixed the issue and I have been provided with product replacement.
I finally received my table today and I really like it EXCEPT that it is damaged/split in 2 places. It is too large for me to take it to UPS for return.
When advertised, it was noted that stock was low. Do you have an undamaged table for exchange? I can sent a photo of the damage.
One split is where 2 slats are joined together and the other is a split in the wood. If I keep this table and have it repaired, could you discount it and how much?
- Quality
- Good sales
- This damaged purchase
Preferred solution: Exchange for undamaged table. Enough of a discount that I can pay for local repair.
User's recommendation: Previous customers have complained that their table was damaged with splits in the wood. If possible, ask the inventory person to check for damage before table is shipped.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Asked to submit review on customer service
- New customer was charged shipping for a chair.
- A free shipping code arrived; shipping was credited.
- Online orders show one date; confirmations extend.
My husband ordered a chair as a new customer and was charged shipping. 3 days later I received a free shipping code to my email address.
I called customer service and they happily said they would credit shipping.
My only complaint is whenever I order online it shows one delivery date and when I get the confirmation it is always extended.
- Great looking furniture and accessories
- Good quality
- Cannot sit in furniture
Preferred solution: Shipping will be refunded after delivery
New Braunfels, Texas
I bought an item yesterday and today it was $48 cheaper.
- The agent corrected the price and credited back $48 to my card.
- I appreciated the agent's understanding and service.
I spoke to a very nice woman and explained that yesterday I purchased and sent a present to my daughter-in-law. Today the item was $48 cheaper!!!
She was VERY helpful and corrected the price to credit back the $48 saving to my card.
I REALLY appreciate her understanding and help.
It was such a relief to me!
Great customer service. A++
User's recommendation: Your can trust Grandinroad's Quality Service and Customer help
Onarga, Illinois
Never received refund for returned merchandise
- Refund to my card is issued as a gift certificate.
- Merchandise arrived broken; replacement back ordered.
- I want my money back.
I was told I would get a refund to my credit card. I am getting a gift certificate.
My merchandise arrived broken.
I watched as my replacement merchandise was repeatedly back ordered. I want my MONEY back and to be done with Grandin Road.
User's recommendation: Shop elsewhere
Naples, Florida
Question about returns
Ups was supposed to pick up my return 3 days ago. I have left it outside for them, but haven't shown yet.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer Services is not real
- Refund promised after return, but four calls over a month yielded no refund.
- They contacted their credit card company; a manager did nothing.
Unfortunately, there is not a store close to me so I called and asked about ordering and if the item isn't to my standards, would I be able to return and the answer was absolutely, so I placed the order got it quickly and of course it was not something we wanted to keep, which is where the problem starts.
Sure they absolutely said they would issue me a refund once they got the product back. That was the problem after 4 phone calls and a month NOTHING yet, so I finally had to call my credit card company (because if they don't pick it up they don't have to credit you - spoke to a manger before I called Chase and he did NOTHING but lip Service so don't bother buying anything from them, unless you want to keep it LOL
- Take your order fast and ships fast
- Returns and refund no
Preferred solution: Full refund
User's recommendation: Go look before you uy
Westerly, Rhode Island
You asked
- Delivery and packaging were prompt.
- Returned 4 stools; measuring guide was misleading.
- Credit appeared only after I called.
- I was charged for 8 stools.
I am very pleased with the prompt delivery service & packaging. I had to return 4 stools because they were to tall & get 4 island stools.
Your measuring guide misguided ustoo long to say.
What upset me is the credit on the return did not show up until I called you. I had 8 stools I was charged for.
User's recommendation: Customer service was the best
Barnegat Township, New Jersey
Piece missing
- Base missing from one black outdoor planter.
- Box was opened more than 30 days after delivery due to moving; planters look different.
Even though it was more than 30 days since I received black 20 outdoor planters! When I opened box base was missing from one of them!the reason that I did not open box earlier was because I was in the middle of moving ,needless to say everything was in great chaos unti I got the chance to do some outdoor landscaping! Therefore I am very unhappy that my 2 planters look different on either side of my garage door!
User's recommendation: Try to help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerItem purchased now offered for less have not yet received my order
- The customer bought a sismsbury wicker sofa for delivery.
- 30% off offer; purchase shows 20% off.
- They request refund or store credit for the difference.
Good morning, recently purchased sismsbury wicker sofa to be delivered today. As I was checking the order status I noticed an offer for 30% off.
My purchase price was 20% off.
Would greatly appreciate either a refund for the difference or store credit. Please update my purchase.
Thank you in advance,
Lisa Runyan
- Great customer service
User's recommendation: Hi, happy to report thatGrandid Road within 24 hours of my email has refunded me the additional 10% of sale item. Definitely will shop with this company again as they always have stood by their products and customers concerns. Thanks for your help!
Tallahassee, Florida
Responding
- I placed an order yesterday and the staff was very helpful.
- I have not yet received my order.
- She found the bone (white) online that I couldn't order.
Not sure why you are calling pissedconsumer, I placed an order yesterday & the young lady was awesome even though she was an Ohio State fan! She was so helpful and I appreciate her, I have received what I ordered it yet, but according to online, I couldnt order the bone (white) but she found it so heres hoping
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBUYER BEWARE
DONT GIVE THEM YOUR MONEY
On 1/1/23, I purchased 2 Augusto chairs.
The chairs arrived on 1/24/23, the trucking
company would not unpack the chairs.
I tipped them and the left. In order for me to get the chairs out of the boxes, I had to remove the packing material, and cut them out of the boxes, the chairs weighed 40 lbs.
each.
After I bought the chairs into the livingroom, I first noticed that they had been packed dirty, then upon running my hand across the wood there were rough patches.
there were dents, and splits inches wood which had been stained over...additionally,
there was wood debris collected in the corners of the arms were they met the seat.
And the seams of the chairs werewhich was stained over the debris was chipped down to the bare wood..the drowls covering the screws were not flush to the wood, there was small nail heads exposed and a height
difference of 1 inch was also very visible.
So I called the company, and sent photos
and requested a full refund. There refund policy does not include the 300.00 in shipping charges, I asked about the boxing up the chairs, I was told the would do that at the warehouse.
BOTTEM LINE:
I DID NOT READ THE REVIEWS
I FILLED A COMPLAINT WITH THE BBB
Yes, they got my money, and it was a very expensive lession.lesson..
DONT GIVE THEM YOUR MONEY
Pamela Lindeman
About
, , , ,
The place we live is very important for us, so people make their best to adorn their houses with the most beautiful things and accessories. Grandin Road is a retailer company that was launched in 1991. If clients are going to shop with this store on-line, so here are some of the categories: indoor and outdoor furniture, indoor and outdoor decor, Christmas decorative items, gifts and celebrations, wall art, rugs and door mats, home care and pets. Frontgate, Ballard designs, Garnet Hill, Travel Smith are the company's partners. One more feature is an accreditation by BBB. For shipping rates and terms observe information posted at the site.
Grandin Road is ranked 167 out of 4717 in Furniture and Decor category
USA
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