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Grandin Road - Ava sofa

I received my Ava sofa yesterday. It is beautiful. More comfortable than I could ever have thought possible. A very happy purchase!
5.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1186376
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I had posted a review yesterday about only receiving a $10 refund for a $46 purchase. Apparently since I returned both items in one box they were confused and thought I only returned one of the garlands. Grandin Road made things right and refunded the entire purchase...
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5.0
I liked
  • Quick response
#1167540
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I purchased 2 strands of garland and when I received them realized they were not what I really wanted. I went through the return process by taking them to the UPS store. The return instructions said shipping would be deducted from the purchase amount. Since I paid $14...
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Anonymous
Debbie Smith

Grandin Rd gave me a 100% refund and emailed me apologizing for the mistake. I had sent back the 2 garlands I ordered in 1 box because it was more than large enough to hod bot...

5.0
I didn't like
  • Refund policy
#1166757
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Grandin Road - Poor Packaging of Heavy Product & Poor Customer Service
I ordered a heavy coffee table with marble top. Shipping was free, but product was shipped in a cardboard box with no support on the 4 sides of box. Styrofoam was on top & bottom of product but nothing except cardboard box supported the 4 sides. Thus, product had chip...
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1.0
#1162655
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I bought several Christmas clearance items from GR and 2 days later it all went an additional 40% off. I too got a lame excuse as to why they wouldn't honor their own price guarantee. My excuse was that they only honor price guarantees on items not already discounted...
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1.3
#1156768
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Grandin Road - Terrible Customer Service and Products
The lights purchased from Grandin Road failed soon after purchasing this. Attached is a picture. After contacting customer service via email, with this picture, the customer service, or lack thereof, was so terrible, in stead of assisting me, they suggested that I...
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1.2
#1125722
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Grandin Road failed to correct their incompetence. Friends gave us a Crane Table (which is no longer carried in their catalog) as an anniversary present. Upon opening it, we found that it was broken and had been delivered to another customer which had returned the...
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1.0
I didn't like
  • Customer service
#1091222
Reply to reviews
Grandin Road - Not Trustworthy
Grandin Road - Not Trustworthy
Grandin Road - Not Trustworthy
Grandin Road - Not Trustworthy
Grandin Road - Not Trustworthy
Grandin Road - Not Trustworthy
I'd shopped for many years with no problems. The last 2 shipments arrived damaged. I sent pictures of the damage and they said sorry return it and we'll take the shipping cost of of your refund. Wait. You sent me damaged goods and you want me to pay to ship it back to...
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Product
#1079533
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I ordered a pet feeder cabinet from Grandin Road. The pet feeder is great but after it was delivered, I noticed the same product elsewhere for literally 1/2 the price - and that wasn't a special price. I reached out to Grandin Road customer service and sent them the...
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2.2
#1047484
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On 4/20/17 four days after we placed an Order with Grandin Road and after they indicated that the item was not shipped yet and still oin their warehouse, I decided to cancel the order and not to wait any longer. A woman name Carrey took my info over the phone and told...
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#1038555
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