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I ordered a heavy coffee table with marble top.Shipping was free, but product was shipped in a cardboard box with no support on the 4 sides of box.

Styrofoam was on top & bottom of product but nothing except cardboard box supported the 4 sides. Thus, product had chip out of marble top when I received. Customer service related to my return was horrible. I returned product by UPS for a refund & UPS sent me email product had been delivered.

Grandin Road Customer Service was not aware that item had been delivered. My refund will not be issued for 7 days after Grandin Roads processes my return.

No one could tell me how long it would take for them to process my return.WILL NEVER BUY FROM THEM AGAIN.

Review about: Grandin Road Soleil Cocktail Table.

Reason of review: Damaged or defective.

Monetary Loss: $399.

Preferred solution: Full refund.


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