I ordered a heavy coffee table with marble top. Shipping was free, but product was shipped in a cardboard box with no support on the 4 sides of box.
Styrofoam was on top & bottom of product but nothing except cardboard box supported the 4 sides. Thus, product had chip out of marble top when I received. Customer service related to my return was horrible. I returned product by UPS for a refund & UPS sent me email product had been delivered.
Grandin Road Customer Service was not aware that item had been delivered. My refund will not be issued for 7 days after Grandin Roads processes my return.
No one could tell me how long it would take for them to process my return. WILL NEVER BUY FROM THEM AGAIN.
Product or Service Mentioned: Grandin Road Soleil Cocktail Table.
Reason of review: Damaged or defective.
Monetary Loss: $399.
Preferred solution: Full refund.