I ordered a heavy coffee table with marble top.Shipping was free, but product was shipped in a cardboard box with no support on the 4 sides of box.
Styrofoam was on top & bottom of product but nothing except cardboard box supported the 4 sides. Thus, product had chip out of marble top when I received. Customer service related to my return was horrible. I returned product by UPS for a refund & UPS sent me email product had been delivered.
Grandin Road Customer Service was not aware that item had been delivered. My refund will not be issued for 7 days after Grandin Roads processes my return.
No one could tell me how long it would take for them to process my return.WILL NEVER BUY FROM THEM AGAIN.
Review about: Grandin Road Soleil Cocktail Table.
Reason of review: Damaged or defective.
Monetary Loss: $399.
Preferred solution: Full refund.