State: New York Clear all filters (3 of 68 reviews match)
I ordered this item in Harvest which is a gold color. The item I received was lemon yellow, similar to the yellow color in the catalog. They claimed the color I received was Harvest even though it was clearly not the correct color. This is false advertising and they...
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Westchester County, New York
I didn't like
  • Products received were not as shown in catalog
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Grandin Road in Hyde Park, New York - Covered Wagon shipping would have been faster!

Rcd an email indicating my order had been shipped. 13 days later I still hadn't received it. Then the UPS tracking, which originally showed a delivery date of yesterday, was changed to a date 6 days longer. Their customer service phone rep couldn't have cared less. Not one word of apology. She essentially repeated what I was saying as if she was typing it word for word. Lesson first and last order from Grandin Road, and based on the other reviews, I'm not alone.
Customer service
Diversity of Products or Services
I didn't like
  • Long delivery time and poor customer service
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My wife and I took delivery on a leather chair and ottoman that looked beautiful in the catalog. After setting it up in our den, we began to see all of the warts that didn't appear in the catalog, such as: a chair almost too narrow for an average size man; an odd seat...
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I didn't like
  • Poor quality high price point
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Contact Grandin Road

Mailing Address:
Grandin Road
5566 West Chester Road
West Chester, OH 45069
(866) 668-5962