Saint Albans, Vermont
0 comments
Not resolved

Being a brand new home owner, and Christmas being my favorite time of year I wanted to buy myself, my mom, and my 4 year old son (his would be first) new Christmas stockings.the online ordering system did not save the things I wanted; it took me several attempts to get the order right 1.

Green stocking for "Jackson" 1. Red stocking for "MOM" and 1. Stocking for "NANA" I entered in a free heavy item shipping promotion code and it kept telling me I was being charged for it. I Contacted the customer service department and explained my concern about the freight charges and she reviewed my ordered and confirmed all of the details to in her words make sure it was "perfect".

My order arrived and I am staring at, with tears in my eyes, two stockings that say "MOM" and one that says Nana. I explained to the refund and exchange associate over the phone I did not order that. After getting no where with her and certainly zero sympathy I asked to speak to her manager. The manager said they process it as it comes through.

She said that she saw an order in there for Jackson but it was cancelled. She admittedly told me there was an order in there for Jackson. I tried the reasonable approach after getting no where. "Wouldn't you question an order that has duplicate items if you can see that someone was trying to order for a different name?" these folks clearly take no pride in their work and trying to get customers back.

After my conversation with them, it will be very difficult to convince me to ever buy anything from them again.I cannot even begin to express the disappointment.

Review about: Monogram Christmas Stocking.

Review #923858 is a subjective opinion of a user.

1.7
Product or Service Quality
Price Affordability
Warranty
Staff
Advertised vs Delivered
Diversity of Products or Services
Style and Design
Value for money
Reliability
Customer service
Exchange, Refund and Cancellation Policy
Website
Delivery Service
Reason of Review / Monetary Loss Problem with delivery / Not specified
Preferred solution Not specified

Had an Experience with Grandin Road?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

Ashley Furniture - Bought durablend leather couch and loveseat peeling and cracking. Ashley Furniture "Purchased a durablend leather couch and loveseat from Ashley 2 years ago it started cracking and peeling everywhere. Called the MFS protection plan said not covered normal wear and tear...." Read more MyPillow Removed From BBB Listing Yet... Mypillow "...I know that My pillow had been stripped of their BBB A+ rating due to the numerous complaints received yet clear as day..." Read more Rooms To Go is a total scam, especially for its "Force Field" project Rooms To Go "The quality of RTG furnitures sucks! And their so-called "Force Field" treatment is a total scam!!!! Purchased one Cindy Crawford Sidney Road sofa, one loveseat and one ottoman from RTG's supercenter..." Read more Levin Furniture - Leather scratches too easily and arm is falling off recliner Levin Furniture "Purchased in 11/2015 to replace fabric sofa, loveseat and recliner. Spent over 4K on all Total with $700+ custom order recliner to match. Recliner left arm is put together with..." Read more Brinkmann - Rust grill Brinkmann "I bout the bbq 2 years ago and the grill already rust i am so desapoint because i paid more them 350.00 for gift to my father and i am..." Read more Michael Lupolover Michael Lupolover "Lupolover and his team of telemarketers engaged in illegal telemarketing to my phone. My phone is registered on the DNC registry found at donotcall.gove Lupolover is subject to a Consumer..." Read more Racial Profiling Kroger's Cherry Grove, 450 Ohio Pike Sr 125, Beechmont Ave., Cincinnati, OH, 45255 Kroger "I Went Grocery Shopping Yesterday At Krogers Uscan And Bag I Felt Eyes Watching Me,But I Continued Shopping Anyway As I Went To The Fast Checkout The Employee Came Over..." Read more Terminix - Terrible Customer Service Terminix "Repeatedly missed appointments for evenings or weekends when I would be home. Instead they would just show up during working hours and leave a a note. Final straw was when..." Read more