Product: Grandin Road Shipping Service Clear all filters (9 of 9 reviews match)
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On 4/20/17 four days after we placed an Order with Grandin Road and after they indicated that the item was not shipped yet and still oin their warehouse, I decided to cancel the order and not to wait any longer. A woman name Carrey took my info over the phone and told...
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Grandin Road Shipping Service
#1038555
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I ordered an ottoman and it arrived just fine, but it was dollhouse-sized!Return process did not include obtaining a Return Auth# online, very difficult. Then I was advised $15 shipping would be deducted fro my refund, not free return like Amazon(or simple like...
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Grandin Road Shipping Service
#931354
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Grandin Road - Shipping Service Review from Saint Albans, Vermont
Grandin Road - Shipping Service Review from Saint Albans, Vermont
Being a brand new home owner, and Christmas being my favorite time of year I wanted to buy myself, my mom, and my 4 year old son (his would be first) new Christmas stockings.the online ordering system did not save the things I wanted; it took me several attempts to get...
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1.7
Saint Albans, Vermont
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Grandin Road Shipping Service
#923858
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I ordered Halloween yard decor in early august, the promised ship date was 8-30.Received an email @that time with heading of "thanks for your order"..had i not looked closely at the "new" email i would never have noticed that they cancelled and reordered the product...
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2.5
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Grandin Road Shipping Service
#908445
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Then I received an e-mail one week later from Grandin Road that they received the return of the item. I never received it in the first place! Then I was on with customer service for quite some time and they told me the item was no longer available. Then they...
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1.7
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Grandin Road Shipping Service
I didn't like
  • Bait and switch pricing
  • Dishonest service
#837747
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I ordered 2 pillows from the website, when they arrived I decided I wanted another color. I shipped them back with the exchange form in the box. It's been 2 weeks and haven't heard anything. I called and was told the pillows would be shipped the next day. Today I...
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Grandin Road Shipping Service
#784713
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I bought a 2 tier serving stand and the day it arrived ( 4 days later), the item went on sale for 30% off. Their policy clearly states that they will honor price differences if notified within 30 days. I called the CS number and was told that since I got free...
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Grandin Road Shipping Service
I didn't like
  • This entire experience
#741150
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The Cust Service woman was wonderful &, on her own, compared the current special price for me w/& w/o shipping charges. Price turned out to be the same w/in a dollar or two.----The problem I have is---the picture shown in the catalog gives an entirely different...
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2.8
Product
Grandin Road Shipping Service
I didn't like
  • Product quality
  • Product as delivered
#601767
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I ordered several outdoor furniture covers to cover our outdoor furniture from the Grandin Road Catalog. I meticulously measured each piece to make sure that they would fit (especially since they do not offer free shipping to Hawaii even though it is part of the US)...
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1.3
Product
Grandin Road Shipping Service
I liked
  • Product
I didn't like
  • Product quality
  • Return policy
  • Customer service
#591510
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