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I ordered two chairs from Grandin Road. When they arrived, they were not the correct color and were not comfortable and I sent them back immediately.

I was then charged a fee of 200 a piece plus shipping. I was so outraged and made multiple attempts to have my mailing address removed from all their catalogs. It is a year later and I am still receiving them every few months. The company is an extortionist at best and the quality of the products, poor.

The customer relations are also poorly performing and managed. I will never buy from any catalog which is owned and operated by Grandin Road or other Cornerstone member companies which include: Frontgate Ballard Designs chasing fireflies Garnet Hill and TravelSmith

Reason of review: Not as described/ advertised.

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Guest

That so called company, Grandin Road is a total abomination! The quality of products is far from being mediocre.

There is that saying that "a picture tells a thousand words." Well, in the matters pertinent to Grandin Road that which is analogous to Grinding people, in order to get money from them...aptly described would be a extortionist company. I just received a few items from Grandin Road; I was shocked to see the GARBARGE that those creatures are so emboldened to sell for money...very costly! I called and told the supervisor that I did NOT want those things...worthy for the trash bins/landfills in my house. I also told her to CANCEL any other item that I had so foolishly ordered.

Then she told me of a fee for every item to be returned. I called the card company and initiate an aggressive dispute. I will go further.

There ought to be laws to stop those scammers who dare take the cheapest, flimsiest of things, put BIG PRICES on them, in order to make the client feel that they are over the higher echelon. I intend to write the Congress about passing legislature that will CRIPPLE those malcontents.

Guest
reply icon Replying to comment of Guest-1293649

Just received my first Grandin Road catalogue after a few Frontgate purchases and put together(based on the same address) that these are the same companies!!! Why do their prices vary on the same merchandise??

Is the lower priced catalogue selling second quality and irregulars?? Don't want to purchase ANYTHING until I do further research.

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