Product: Grandin Road Customer Care Clear all filters (5 of 5 reviews match)
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Grandin Road made things right and refunded the entire purchase price. I called the company and immediately they fixed the issue. So I will order from them again because I like their products. I even received an email from one of the managers and I am satisfied with...
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5.0
Product
Grandin Road Customer Care
I liked
  • Quick response
#1167540
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I ordered a pet feeder cabinet from Grandin Road. The pet feeder is great but after it was delivered, I noticed the same product elsewhere for literally 1/2 the price - and that wasn't a special price. I reached out to Grandin Road customer service and sent them the...
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2.2
Product
Grandin Road Customer Care
#1047484
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I ordered a fountain and received a very badly damaged box, so needless to say the fountain was also damaged.I called in order to return and was told that they would send UPS to come pick up the fountain and I would not be given a credit until it was returned to them....
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Batesville, Indiana
Product
Grandin Road Customer Care
#865618
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Bought an expensive wood desk. Arrived damaged - one leg cracked at top. Desk is for a second home as a desk for work. Asked to have the leg replaced - rest of the desk fine (and like it a lot). We were told that a replacement leg would be shipped on an expedited...
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2.3
Product
Grandin Road Customer Care
I didn't like
  • Product as delivered
  • Customer service
#747983
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3 days after ordering over $250 in Christmas decorations & before I even received my order, I saw on their website that they came out with a 25% discount & lower prices on the same items. I called them and when I asked them to adjust my bill, they refused. I...
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3.3
Product
Grandin Road Customer Care
I liked
  • Product quality
I didn't like
  • Pricing policies
#564814
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