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Contact Grandin Road Customer Service

How to Reach a Person at Grandin Road

Verified Contact Information

Toll-Free Number:

  • 1-866-668-5962
    Inside the US and Canada
Call Now
Send Message

Customer Service:

  • 1-800-692-8073
    Incentive programs and volume discounts
  • 1-800-491-5179
    Large or heavy items return inquiries
  • 1-855-868-8553
    Outside the US and Canada
  • 1-800-491-4958
    Product information and assembly, replacement part orders

Media:

  • 1-513-603-1000
    Marketing Inquiries
  • 1-513-645-4444
    Public Relations

Customer Service:

newvendorinquiries@grandinroad.com
Merchandising
president@grandinroad.com
Office of the President
ps@grandinroad.com
Product information and assembly, replacement part orders
webmaster@grandinroad.com
Technical Issues
service@grandinroad.com

Media:

marketing@grandinroad.com
Marketing Inquiries
pr@grandinroad.com
PR Inquiries

Sales/ Reservations:

tradesales@grandinroad.com
Incentive programs and volume discounts
international@grandinroad.com
Outside the US and Canada

Grandin Road Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Grandin Road Phone Number
1 (866) 668-5962
Average Calls duration
3 minutes
Most Popular Grandin Road Email Address
service@grandinroad.com
Issue Resolution Rate
Low (35% reported full resolution)
Grandin Road Customer Service Rating
5 out of 5
Overall Customer Sentiment
Mostly satisfied
View full overview

How to Contact Grandin Road Customer Service?

Most Popular Number:

(866) 668-5962
Inside the US and Canada
Total calls: 260 Issues resolved: 29 Last call: May 8, 2026

Grandin Road is known for its unique home décor products and furniture. While it operates primarily online, catering to clients through its e-commerce platform, it is part of Cornerstone Brands, Inc. Grandin Road's headquarters at 5566 W Chester Rd, West Chester, Ohio, 45069, United States. The physical address is not typically used for retail purposes, as the company does not operate traditional brick-and-mortar stores. Instead, Grandin Road locations refer to the distribution centers where the company ships its products. These distribution centers are strategically placed to serve the customer base across various regions efficiently.

To contact the customer service via the website, you can follow these steps:

1. Navigate to the website and scroll to the bottom of the homepage.
2. To directly reach out to the customer service team, look for a 'Contact Us' link or a 'Help' button, often on such pages.
3. You may be given a form to fill out your contact information and the details of your inquiry.

Using the Grandin Road website's customer service page is a convenient way to get support for any issues, questions, or concerns regarding their products or services.

The Grandin Road customer service can be reached via phone by dialing (866) 668-5962 for US clients. The customer service team can assist you with any inquiries or issues. The phone line operates Monday through Friday, from 9:00 AM to 5:00 PM Eastern Time.

Please note that wait times can vary depending on the volume of calls, and the customer service team aims to respond as quickly and efficiently as possible. For a faster resolution to typical issues, consider using the website's FAQ section or live chat option during business hours.

PissedConsumer Club

Contact Information

Grandin Road Website:

Grandin Road Help Center:

Corporate Office Address:

Grandin Road Customer Satisfaction Center
5566 West Chester Road
West Manchester, Ohio 45069
United States

Other Info (opening hours):

Hours:

West Chester Strore

Sunday: 12PM - 6PM

Monday-Tuesday: Closed

Wed - Sat: 10AM - 6PM

Roswell Store

Sunday:10AM - 6PM

Monday-Tuesday: Closed

Wed - Sat: 10AM - 6PM

More contact details

Summary of Grandin Road Customer Service Calls

311 TOTAL
CALLS
02:47 AVG CALL
DURATION
35% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Grandin Road?

Request for Information Question:

  • “Want to know if you can check my order fromno about 5 to 6 yf ago”
  • “Questions about product”
  • “Question about my order which is on the way”

Shipping and Delivery Question:

  • “I signed up for text and was promised free shipping and 25% off. The free shipping part is not honored.”
  • “Shipping of outdoor rocking chair”
  • “Wrong shipping address”

Product/ Service Question:

  • “Product question”
  • “Incorrect order”
  • “Complaint”

Return/ Replace Question:

  • “To change my kilim rug order and to apply my $50thank you note.Thanks Bernadette”
  • “Returns”
  • “Returned product”

Payments and Charges Question:

  • “Pay bill”
  • “We are in receipt of order G4635044 and have discovered a flaw in one of the counter chairs! A small part (1/4 - 1/2 inch)of the leather like covering is missing. It is at the seam at the upper part of the stool!”
  • “Payment not postrd”

Activation/ Cancellation Question:

  • “Cancel an ordet”
  • “Cancel order”
  • “Cancelling e subscription”

Account Question:

  • “Code doesn’t work”
  • “Credit account”

Refund Question:

  • “Refund”

Employment Question:

  • “Pay off”

Other Question:

  • “Past order”
  • “Price of past order”
  • “Where are the bunny ears I ordered for my wreath”

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Frequently Asked Questions

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The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

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