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I ordered two chairs from Grandin Road. When they arrived, they were not the correct color and were not comfortable and I sent them back immediately. I was then charged a fee of 200 a piece plus shipping. I was so outraged and made multiple attempts to have my mailing...
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Anonymous
Sducio Sefretini

That so called company, Grandin Road is a total abomination! The quality of products is far from being mediocre. There is that saying that "a picture tells a thousand words."...

#997341
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Grandin Road - Dublin Swivel Bar Chair Review
Ordered 2 Dublin dark red counter stools I received on 12/01/16 One was damaged from packing material leaving pictures depression that didn't bounce back. I was sent a prepaid UPS label to exchange the stool for a new one. I was told the dark red was on order and...
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1.5
#981273
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Grandinroad's leather is not real leather, as they advertise! Very Cheap quality! Don't know what the material is, but it started tearing and peeling after 2 years. I bought two dining chairs(leather) and a club chair. Both which were hardly used! Don't buy...
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#953959
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I placed an order for an area rug in August of 2016. In September I received an email saying the delivery was being pushed out until the end of September. At the end of September I got another email saying delivery would be in October 2016. Then, when the last...
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1.0
#939596
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I ordered an ottoman and it arrived just fine, but it was dollhouse-sized! Return process did not include obtaining a Return Auth# online, very difficult. Then I was advised $15 shipping would be deducted fro my refund, not free return like Amazon(or simple like...
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#931354
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Grandin Road - Shipping Service Review from Saint Albans, Vermont
Grandin Road - Shipping Service Review from Saint Albans, Vermont
Being a brand new home owner, and Christmas being my favorite time of year I wanted to buy myself, my mom, and my 4 year old son (his would be first) new Christmas stockings. the online ordering system did not save the things I wanted; it took me several attempts to...
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1.7
Saint Albans, Vermont
#923858
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I ordered Halloween yard decor in early august, the promised ship date was 8-30. Received an email @that time with heading of "thanks for your order"..had i not looked closely at the "new" email i would never have noticed that they cancelled and reordered the product...
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2.5
#908445
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I ordered this item in Harvest which is a gold color. The item I received was lemon yellow, similar to the yellow color in the catalog. They claimed the color I received was Harvest even though it was clearly not the correct color. This is false advertising and they...
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Westchester County, New York
I didn't like
  • Products received were not as shown in catalog
#891516
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We placed an order a few weeks ago on a few pieces of artwork. There is an option to order the two complimentary pieces individually for $800, or order at a discounted cost as a set of two for $698. We purchased the set, and today the artwork went on sale 50% off, but...
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2.2
I liked
  • Product
I didn't like
  • Pricing policies
  • Return policy
#878434
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I ordered a fountain and received a very badly damaged box, so needless to say the fountain was also damaged. I called in order to return and was told that they would send UPS to come pick up the fountain and I would not be given a credit until it was returned to...
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Batesville, Indiana
#865618
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