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Grandin Road - Shipping Service Review from Saint Albans, Vermont
Grandin Road - Shipping Service Review from Saint Albans, Vermont
Being a brand new home owner, and Christmas being my favorite time of year I wanted to buy myself, my mom, and my 4 year old son (his would be first) new Christmas stockings. the online ordering system did not save the things I wanted; it took me several attempts to...
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1.7
Saint Albans, Vermont
#923858
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I ordered Halloween yard decor in early august, the promised ship date was 8-30. Received an email @that time with heading of "thanks for your order"..had i not looked closely at the "new" email i would never have noticed that they cancelled and reordered the product...
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2.5
#908445
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I ordered this item in Harvest which is a gold color. The item I received was lemon yellow, similar to the yellow color in the catalog. They claimed the color I received was Harvest even though it was clearly not the correct color. This is false advertising and they...
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Westchester County, New York
I didn't like
  • Products received were not as shown in catalog
#891516
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We placed an order a few weeks ago on a few pieces of artwork. There is an option to order the two complimentary pieces individually for $800, or order at a discounted cost as a set of two for $698. We purchased the set, and today the artwork went on sale 50% off, but...
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2.2
I liked
  • Product
I didn't like
  • Return policy
  • Pricing policies
#878434
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I ordered a fountain and received a very badly damaged box, so needless to say the fountain was also damaged. I called in order to return and was told that they would send UPS to come pick up the fountain and I would not be given a credit until it was returned to...
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Batesville, Indiana
#865618
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We ordered an 8x10 rug which was delivered promptly. Unfortunately, upon receipt and laying the rug down, we realized it just didn't work in our living room. It was a beautiful rug and quality was great!! If we had a large wall to hang it on, we would have used it...
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4.9
#847363
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We ordered a Scotty Dog-Aged Charcoal (FG150715 AGC) and received it very promptly. And the packing was excellent! But the design of the Scotty needs improvement. This Scotty had a "top-knot" like a Shih Tzu and the muzzle is too short, more like a West Highland...
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4.2
I liked
  • Fast service
I didn't like
  • Design of the scotty dog
#838548
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I ordered an item, received an e-mail that the item was shipped. I kept checking the tracking on UPS and there was never an update. Then I received an e-mail one week later from Grandin Road that they received the return of the item. I never received it in the first...
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1.7
I didn't like
  • Dishonest service
  • Bait and switch pricing
#837747
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Grandin Road - Reviews said the same furniture I ordered was damaged in shipment
Grandin Road - Reviews said the same furniture I ordered was damaged in shipment
and mine came damaged as well. The order consisted of three rather sizable pieces of furniture, two Helio chest 3 drawer and 1 Helio chest 5 drawer. The taller piece is in fairly good shape. The larger pieces are dinged on the corners. The major dissatisfaction comes...
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4.0
I didn't like
  • Product quality
#828613
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I went to order a rocker that I had been wanting. I got a 30% off coupon which made the price very attractive, but when I went to check out, Grandin Road had a hidden fee of $20 for "oversize handling". Is this an airline, or an online furniture store? I cannot believe...
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4.2
I didn't like
  • Bait and switch pricing
#801310
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