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Trying to actually PURCHASE from Grandiroad's website, by that I mean GIVE THEM MY MONEY. Website won't process the order because my e-mail address is ALREADY IN THEIR SYSTEM. What? What? All the information I spent 20 minutes entering was wiped out! I called customer...
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I didn't like
  • Customer service
#608203
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The Cust Service woman was wonderful &, on her own, compared the current special price for me w/& w/o shipping charges. Price turned out to be the same w/in a dollar or two.----The problem I have is---the picture shown in the catalog gives an entirely different...
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2.8
I didn't like
  • Product as delivered
  • Product quality
#601767
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I ordered several outdoor furniture covers to cover our outdoor furniture from the Grandin Road Catalog. I meticulously measured each piece to make sure that they would fit (especially since they do not offer free shipping to Hawaii even though it is part of the US)...
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1.3
I liked
  • Product
I didn't like
  • Pricing policies
  • Product quality
  • Return policy
#591510
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I ordered 2 of the holly,jolly cordless swag, expecting the good quality I have previously had with Grandinroad, but when I opened them today to hang them for Christmas, 2 glass ornaments were broken, several fell off of their stems, and careless application of the hot...
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3.5
I didn't like
  • Product quality
#569861
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I ordered a footstool made in India. The picture was lovely. It looked like it would go well with oriental rugs. Nowhere was it mentioned that it would be made of fabric of such inferior quality. It is an embarrassment to have in the house. There is maximum woof...
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#569541
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3 days after ordering over $250 in Christmas decorations & before I even received my order, I saw on their website that they came out with a 25% discount & lower prices on the same items. I called them and when I asked them to adjust my bill, they refused. I...
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3.3
I liked
  • Product quality
I didn't like
  • Pricing policies
#564814
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I had ordered a "scarewolf rug" - a werewolf rug for Halloween. When I received it I noticed that the screw in the cover where the batteries are located was stripped and could not be removed. I called Grandin Road and they stated that I could exchange the item. I...
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1.0
I didn't like
  • Their customer service
#548963
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Item I received did not reflect the true colors of the item in the pictures on website. Called to do return, and they were not helpful with my problem or concerns. A had to pay shipping cost of $8.00 to get product and then wanted another $9.00 return shipping with an...
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1.0
I didn't like
  • Return policy
#547098
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I am going through a situation with this company right now. They sent me an email with a $25 off coupon that had expired two days before I received it and now refuse to honor it. I have shopped with them for years but I am done!!! We were at the outlet store in...
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#546228
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I ordered two leather chairs from Grandinroad in mid-August and received an email that they would not ship until November (over 3 months). Almost one month later, I received a new email from the company advising that I had an abandoned cart and that the items I had...
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1.0
#531097
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