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Item I received did not reflect the true colors of the item in the pictures on website. Called to do return, and they were not helpful with my problem or concerns. A had to pay shipping cost of $8.00 to get product and then wanted another $9.00 return shipping with an...
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1.0
I didn't like
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#547098
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I am going through a situation with this company right now. They sent me an email with a $25 off coupon that had expired two days before I received it and now refuse to honor it. I have shopped with them for years but I am done!!! We were at the outlet store in...
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#546228
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I ordered two leather chairs from Grandinroad in mid-August and received an email that they would not ship until November (over 3 months). Almost one month later, I received a new email from the company advising that I had an abandoned cart and that the items I had...
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1.0
#531097
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We purchased 2 bar stools from Grandin Road. Turns out they were on close out, so when one started coming apart there was no replacement available. Our option was to pay 90% of full purchase price for new stools of a different style. Of course we wouuld have had to...
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#508711
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I purchased 2 BLUE planters($200.) for my Active Duty Army daughter's porch, to match the chair I had just purchased from Grandin Road; I assumed the correct color had arrived, but found out when I visited a month later that they had sent a pink planter. My daughter...
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#507338
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Do not buy the leather chairs they are junk unless you plan just to look at it and not sit in it. I bought the Rebecca swivel chair and after one year started splitting. I even wiped it continually with a leather conditioner they offered me a 80.00 gift card and the...
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#462404
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Six flameless candles orderer - none worked. My first complaint was that 2 of the 6 did not turn off as promised - and then the next evening I realized that none of the 6 turned on. A garland for my mantle was ordered - the quality of the workmanship was beyond...
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Anonymous
Donna64

I probably bought the same garland for my mantle. )o: :sigh

#461425
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I will never order from this company and I encourage others to do the same. I received a Halloween inflatable as a gift that was broken and defected. I called and emailed to exchange this item and I was told I could not, because they didn't have anymore in stock. About...
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#457824
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I came across the Grandin Road catalog in early February and found a rug that would go great with my home decor. I ordered it in the first week of February, 2013. Well, initially the delivery date was March 11, 2013, which was fine. The delivery date of March 11, 2013,...
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#397135
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False advertising is Grandin Roads game. Twice, 4 wks apart I went to order a product as it was advertised on their website and both times it rang up at different than the advertised amount. The first time I called customer service - they said they are covered by...
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#169435
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