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I ordered something from their Halloween Haven line in September and had it shipped to Canada. Now, as expected, a lot of their items are on sale. However, guess what? The sales only apply to US customers. So, should I want to buy something else on sale, I would be...
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1.5
Stouffville, Ontario
I didn't like
  • Pricing policies
#722731
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I purchased the set of three witches and the skeleton dog. The dog was broken( returned for credit) the quality of the witch set is poor, torn fabric, fabric not made for the elements, looks very cheap!!!!!! Beware!!!!! Nothing looks as good as it does in the...
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I didn't like
  • Poor quality high price point
  • Poor quality
#714312
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Grandin Road - Cheap and Ruined
Grandin Road - Cheap and Ruined
I recently ordered several items from the Halloween catalog and paid what I feel was above normal costs for said items. When I received the items the box's were destroyed and the items were improperly packed and loose in the boxes to just toss around and break. The...
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#690014
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Received the Grandinroad catalog on 4/1/15 and immediately ordered the Circa rug which they said was back ordered and would ship on 5/18. Called to check on the arrival date and they said it would now be shipped on 5/25 which is Memorial Day. Also ordered a Daisy rug...
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#638898
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Within 30 days,I had the worst experience with the customer service.i gave the wrong address,so to have it picked up cost me $30.OK,my mistake,but $30??? Then they sent it to the same address AGAIN!! Then I used Pay Pay,and the accounting dept did NOT know how to use...
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#635789
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I recently ordered a piece of wall art on 04/01/15. I was told it would ship by 4/13/15. Now when I check they tell me in two days it will ship, still hasn't shipped, in two more days it will ship. It's a canned response and it's especially annoying since under my...
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1.0
I didn't like
  • Customer service
#624871
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I ordered a outdoor furniture set 4 weeks ago. The chairs arrived, the sofa needed backordering and the table was totally broken. so I had to order a new table and wait for getting the broken one refunded. Next table came and when I opened the package my whole living...
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2.3
I didn't like
  • Customer service
#618446
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I ordered a rug for $179.00 on 3/6/15, was sent the wrong color, so returned it; it was recieved at their facility on 3/20/15, and I have been calling them to no avail ever since to get the situation corrected (Today is 4/1/15). I now have a $179.00 charge on my credit...
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1.0
Blanco, Texas
I didn't like
  • Return policy
  • Customer service
  • Product as delivered
#616560
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I ordered 2 of the Aria Chests from GrandinRoad and received them in about three-week time frame. We opened the boxes to find one of the chests were damaged. I kept one and returned the damaged one. I have not received a credit for the one that was returned and it has...
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#613170
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Trying to actually PURCHASE from Grandiroad's website, by that I mean GIVE THEM MY MONEY. Website won't process the order because my e-mail address is ALREADY IN THEIR SYSTEM. What? What? All the information I spent 20 minutes entering was wiped out! I called customer...
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I didn't like
  • Customer service
#608203
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