Latest review first
I went to order a rocker that I had been wanting. I got a 30% off coupon which made the price very attractive, but when I went to check out, Grandin Road had a hidden fee of $20 for "oversize handling". Is this an airline, or an online furniture store? I cannot believe...Read more
I didn't like
- Bait and switch pricing
Grandin Road in Hyde Park, New York - Covered Wagon shipping would have been faster!
Rcd an email indicating my order had been shipped. 13 days later I still hadn't received it. Then the UPS tracking, which originally showed a delivery date of yesterday, was changed to a date 6 days longer. Their customer service phone rep couldn't have cared less. Not one word of apology. She essentially repeated what I was saying as if she was typing it word for word. Lesson learned...my first and last order from Grandin Road, and based on the other reviews, I'm not alone.
I didn't like
- Long delivery time and poor customer service
I ordered 2 pillows from the website, when they arrived I decided I wanted another color. I shipped them back with the exchange form in the box. It's been 2 weeks and haven't heard anything. I called and was told the pillows would be shipped the next day. Today I...Read more
I ordered an item late December and found out in Jan that it was a drop shipped item. It was "due to ship" jan. 15 but when I went online to track the shipment, there was no information. I called. "Oh, it shipped but we have no shipping information. You should have it...Read more
When I order something from a site, I always put my first name as SueSITENAME. For example, I used SueGrandin when I recently ordered a mirror from Grandin Road. This way, if the site sells my contact info, I'll know. Well, sure enough, I just got a solicitation in...Read more
I have ordered and received 3 EZ Beds from your catalog in the last month. The first EZ bed I sent to my son. Delivery was easy since he lives in a high-rise and the doorman accepted the package. The next two EZ Bed deliveries both came to my home. Though someone...Read more
Bought an expensive wood desk. Arrived damaged - one leg cracked at top. Desk is for a second home as a desk for work. Asked to have the leg replaced - rest of the desk fine (and like it a lot). We were told that a replacement leg would be shipped on an expedited...Read more
My wife and I took delivery on a leather chair and ottoman that looked beautiful in the catalog. After setting it up in our den, we began to see all of the warts that didn't appear in the catalog, such as: a chair almost too narrow for an average size man; an odd seat...Read more
I didn't like
- Poor quality high price point
Grandin Road in Plains, Montana Province - Returns
If you buy something from Grandin Road I hope you don't have to return it! I've spent weeks on the phone and on hold to get my money back from a return they received weeks ago and I'm still fighting with them. They also can't do math. They also Will NOT let you speak with a supervisor. I'm done shopping with them! I've spent a lot of money with them but don't seem to care about the customer. They are all apologetic but sorry does'nt get my money back!
Plains, Montana Province
I bought a 2 tier serving stand and the day it arrived ( 4 days later), the item went on sale for 30% off. Their policy clearly states that they will honor price differences if notified within 30 days. I called the CS number and was told that since I got free...Read more
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