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My wife and I took delivery on a leather chair and ottoman that looked beautiful in the catalog. After setting it up in our den, we began to see all of the warts that didn't appear in the catalog, such as: a chair almost too narrow for an average size man; an odd seat...
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I didn't like
  • Poor quality high price point
#745802
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If you buy something from Grandin Road I hope you don't have to return it! I've spent weeks on the phone and on hold to get my money back from a return they received weeks ago and I'm still fighting with them. They also can't do math. They also Will NOT let you speak...
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Plains, Montana Province
#745340
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I bought a 2 tier serving stand and the day it arrived ( 4 days later), the item went on sale for 30% off. Their policy clearly states that they will honor price differences if notified within 30 days. I called the CS number and was told that since I got free...
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I didn't like
  • This entire experience
#741150
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I placed a huge halloween order when there first halloween magazine came out this year 2015. 1 item came, I waited for over a month and still no more came. I called to see where my order was and they said it somehow got cancelled and never sent me an email or told me...
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3.0
#723124
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I ordered something from their Halloween Haven line in September and had it shipped to Canada. Now, as expected, a lot of their items are on sale. However, guess what? The sales only apply to US customers. So, should I want to buy something else on sale, I would be...
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1.5
Stouffville, Ontario
I didn't like
  • Pricing policies
#722731
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I purchased the set of three witches and the skeleton dog. The dog was broken( returned for credit) the quality of the witch set is poor, torn fabric, fabric not made for the elements, looks very cheap!!!!!! Beware!!!!! Nothing looks as good as it does in the...
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I didn't like
  • Poor quality
  • Poor quality high price point
#714312
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Grandin Road - Cheap and Ruined
Grandin Road - Cheap and Ruined
I recently ordered several items from the Halloween catalog and paid what I feel was above normal costs for said items. When I received the items the box's were destroyed and the items were improperly packed and loose in the boxes to just toss around and break. The...
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#690014
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Received the Grandinroad catalog on 4/1/15 and immediately ordered the Circa rug which they said was back ordered and would ship on 5/18. Called to check on the arrival date and they said it would now be shipped on 5/25 which is Memorial Day. Also ordered a Daisy rug...
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#638898
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Within 30 days,I had the worst experience with the customer service.i gave the wrong address,so to have it picked up cost me $30.OK,my mistake,but $30??? Then they sent it to the same address AGAIN!! Then I used Pay Pay,and the accounting dept did NOT know how to use...
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#635789
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I recently ordered a piece of wall art on 04/01/15. I was told it would ship by 4/13/15. Now when I check they tell me in two days it will ship, still hasn't shipped, in two more days it will ship. It's a canned response and it's especially annoying since under my...
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1.0
I didn't like
  • Customer service
#624871
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