Grandin Road failed to correct their incompetence. Friends gave us a Crane Table (which is no longer carried in their catalog) as an anniversary present. Upon opening it, we found that it was broken and had been delivered to another customer which had returned the...Read more
I didn't like
- Customer service
I'd shopped for many years with no problems. The last 2 shipments arrived damaged. I sent pictures of the damage and they said sorry return it and we'll take the shipping cost of of your refund. Wait. You sent me damaged goods and you want me to pay to ship it back to...Read more
I ordered a pet feeder cabinet from Grandin Road. The pet feeder is great but after it was delivered, I noticed the same product elsewhere for literally 1/2 the price - and that wasn't a special price. I reached out to Grandin Road customer service and sent them the...Read more
Thought of purchasing some furniture but changed my mind after ready these awful reviews. Threw catalog away.
On 4/20/17 four days after we placed an Order with Grandin Road and after they indicated that the item was not shipped yet and still oin their warehouse, I decided to cancel the order and not to wait any longer. A woman name Carrey took my info over the phone and told...Read more
I ordered two chairs from Grandin Road. When they arrived, they were not the correct color and were not comfortable and I sent them back immediately. I was then charged a fee of 200 a piece plus shipping. I was so outraged and made multiple attempts to have my mailing...Read more
Ordered 2 Dublin dark red counter stools I received on 12/01/16 One was damaged from packing material leaving pictures depression that didn't bounce back. I was sent a prepaid UPS label to exchange the stool for a new one. I was told the dark red was on order and...Read more
Grandinroad's leather is not real leather, as they advertise! Very Cheap quality! Don't know what the material is, but it started tearing and peeling after 2 years. I bought two dining chairs(leather) and a club chair. Both which were hardly used! Don't buy...Read more
I placed an order for an area rug in August of 2016. In September I received an email saying the delivery was being pushed out until the end of September. At the end of September I got another email saying delivery would be in October 2016. Then, when the last...Read more
I ordered an ottoman and it arrived just fine, but it was dollhouse-sized! Return process did not include obtaining a Return Auth# online, very difficult. Then I was advised $15 shipping would be deducted fro my refund, not free return like Amazon(or simple like...Read more
Being a brand new home owner, and Christmas being my favorite time of year I wanted to buy myself, my mom, and my 4 year old son (his would be first) new Christmas stockings. the online ordering system did not save the things I wanted; it took me several attempts to...Read more
Saint Albans, Vermont
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